About Personalisation and Customisation

Delivery Information

Do you have a delivery service?

Yes, we use a reliable courier to deliver all orders. Delivery charges apply based on location. Please choose the correct location at checkout. If you are unsure, kindly give us a call and we shall be happy to assist. We also deliver countrywide and overseas.

When will I get my order?

We commit to deliver within 3 days (Sunday and public holidays excluded) from when you place your order. This does not include public holidays.

If for whatever reason there should be a delay with your order, we shall be sure not notify you.

Do you deliver worldwide?

Through DHL, we are able to deliver your order to any part of the world in just a few days. Kindly get in touch with us to inquire about our international shipping rates.

Can I pick my online order/purchase from your store?

You may collect your order personally or send your preferred couriers to collect your order but if they’re on two wheels a.k.a. boda, kindly ensure that they’re fitted with a container to guarantee that your products arrive intact and presentable.

We are responsible for deliveries only made by our courier.

Important: Failed Delivery

We will always contact you as we schedule your delivery. Should the courier service not be able to complete a delivery at the address specified, either due to an incorrect delivery address, unavailability of person to accept the parcel, within regular delivery times, Khalayi may at its discretion charge the purchaser a re-delivery fee (equal to the standard delivery charges) for the subsequent delivery of the package. Please keep this in mind when picking a delivery/collection date.

Shipping Delays

We always endeavor to dispatch on time every time, but sometimes there are things that go beyond our control resulting in a delay. Regardless of the reason for this, we will do our best to help you and inform you as soon as we know of any impending delays and measures being taken to resolve the matter.