Return Policy

All our items are made to order.

We therefore cannot accept returns or refunds on all purchases. The only exception is if the mistake was made on our part.

Once you approve the mock-up of the design that has been shared with you, we shall not be held responsible for anything considered a mistake on the artwork.

You can always contact us for any questions about your purchase at:

📞 +254 704 835 751 or 💌 shop@khalayidesign.com

We cannot accept returns on gift cards.

DAMAGES

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.