Order Information

Ordering Information

Thank you for your interest in ordering from us!

We understand that custom-made items can sometimes feel complex, so we’ve simplified our process to make it as easy and enjoyable as possible for you.

1. Browse & Select

Start by exploring our range of cozy blankets and other handcrafted gifts. Select the item you love from our catalogue.

Looking for something truly one-of-a-kind that isn’t listed? No problem — just contact us and we’ll prepare a custom quote for you.

2. Personalize

Make it yours. Choose your preferred text, name, or special message to be embroidered onto your item.

Please ensure all spelling is correct when submitting your personalization details. We’ll send a digital preview for your approval before we begin production — but we are not liable for grammatical or spelling mistakes provided by the customer.

Example: Rose, Rosie, Rozie, Rozee, Rosa, or Rosemary — please confirm the exact spelling you’d like used.

Once you’re happy with your design, add the item to your cart and proceed to checkout.

Note: Corporate logos or custom branding can be digitized for embroidery at an additional fee. Contact us for a quote.

3. Preview & Confirm

After placing your order, we’ll create a preview mock-up of your personalized embroidery design and send it to you via email or WhatsApp.

This gives you a chance to request minor edits and get a feel for how the final product will look. Once you approve, we begin production.

4. Trust the Process

Our skilled and passionate team will carefully create, package, and deliver your order as per your requested timeline.

🎯 Full payment is required before delivery.
⚠️ While we do our best to deliver on time, occasional delays may happen. If anything changes, we’ll inform you right away.

We’re here to help! If you have any questions or need assistance with your order, feel free to contact us:

📞 Phone: +254 704 835 751
📧 Email: shop@khalayidesign.com